Returns Policy

If for any reason you are not completely satisfied with your purchase, you can return the item(s) within 14 days. The item(s) must be unused, in brand-new condition, and returned with the original packaging.

To initiate the return process, please contact our Customer Service team at info@friendsandframes.lt, providing your order number and details of the items you wish to return (if more than one item was purchased).

If you are returning an item because it is unwanted, you will be responsible for covering the return shipping costs. In the unlikely event that you receive a faulty item or an incorrect product, we will exchange it for you at no additional cost.

Return Address

UAB Innco, Friends & Frames
Jogailos st. 4, Vilnius, LT-01116, Lithuania

Products can be returned personally to our physical stores as well.
Our shops addresses: Vokieciu str. 15, Vilnius and Gedimino av. 32A, Vilnius.

Refunds

When we receive the item, we will inspect it to ensure everything is present and in its original condition to confirm its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We aim to process all refunds within 3 days, but please allow a maximum of 7 days for the refund to be processed.

Refunds will be issued to the payment method selected at the time of purchase.